Pengaruh Kepuasan Kerja dan Motivasi Kerja Terhadap Kinerja Pegawai Kantor Pelayanan Pajak Madya
Abstract
Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kepuasan kerja dan motivasi kerja terhadap kinerja pegawai Kantor Pelayanan Pajak Madya Palembang. Data yang digunakan dalam penelitian ini adalah data primer dengan menggunakan kueesioner sebagai instrumen untuk mengukur variabel penelitian. Kuesioner disebarkan secara sensus kepada seluruh pegawai Kantor Pelayanan Pajak Madya Palembang sebagai responden. Data yang dikumpulkan dari instrumen kuesioner diolah menggunakan program SPSS dengan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa hubungan kepuasan kerja berarah positif dan signifikan terhadap kinerja pegawai Kantor Pelayanan Pajak Madya Palembang dan hubungan motivasi kerja berarah positif dan signifikan terhadap kinerja pegawai Kantor Pelayanan Pajak Madya Palembang. Hasil penelitian ini digunakan sebagai masukan bagi pihak Kantor Pelayanan Pajak Madya Palembang untuk memperbaiki dan meningkatkan kinerja pegawai, dengan memperhatikan kepuasan kerja seperti pemberian penghargaan, pengaturan pola mutasi yang lebih adil. Serta motivasi kerja pegawai juga perlu ditingkatkan dengan upaya seperti memberikan kesempatan mengembangkan diri serta promosi ke jabatan lebih tinggi secara adil.
Downloads
References
Adelina da Cruz Carvalho, I Gede Riana, Augusto de C. Soares. 2020. Motivation on Job Satisfaction and Employee Performance.
Afandi, P. 2018. Manajemen Sumber Daya Manusia (Teori, Konsep dan Indikator). Riau: Zanafa Publishing.
Ahmad Pinayungan Dongoran, Nazaruddin, and Rulianda Purnomo Wibowo. 2019. Analysis of effect of leadership style, work motivation and work ability to employee satisfaction in increasing performance of harvesters.
Alase, Gbenga Ayofe1, Akinbo, and Tina Martha. 2021. Employee Motivation and Job Performance: Empirical Evidence from Nigeria.
Albrecht, S.L., Bakker, A.B., Gruman, J.A., Macey, W.H. and Saks, A.M. 2015, “Employee engagement, human resource management practices and competitive advantage: an integrated approachâ€, Journal of Organizational Effectiveness, doi: 10.1108/JOEPP-08-2014-0042.
Ali, M., Lodhi, S.A., Raza, B., Ali, W. (2018). Examining the impact of managerial coaching on employee job performance: Mediating role of work engagement, leader-member-exchange quality, job satisfaction, and turnover intentions. Pakistan Journal of Commerce Social Sciences, 12(1), 253–282.
Alonderiene, R. and Majauskaite, M. 2016, “Leadership style and job satisfaction in higher education institutionsâ€, International Journal of Educational Management, doi: 10.1108/IJEM-08-2014-0106.
Amin, M., Aldakhil, A. M., Wu, C., Rezaei, S., & Cobanoglu, C. 2017. The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management, 29 (4), 1256 – 1248.
Anam Siddique, M., Danial Aslam, H., Khan, M., Urooj Fatima, M. and Victor, J. 2011, “Impact of academic leadership on faculty’s motivation, and organizational effectiveness in higher education systemâ€, International Journal of Business and Social Science.
Ankur Jain, Bhuwan Gupta and Meenakshi Bindal. 2019. A Study of Employee Motivation in Organization.
Anna Rakowska, Marzena Cichorzewska, And Susana De Juana-Espinosa. 2017. Satisfaction and Organizational Commitment of Employees of Local Administration – Results of Pilot Studies.
Arenas, A., Tabernero, C. and Briones, E. 2011, “Qu_e Determina el Desempe~no en la Toma de Decisiones de Hombres y Mujeres?â€, Revista de Psicolog_ıa del Trabajo y de las Organizaciones, Vol. 27 No. 1, pp. 55-66, doi: 10.5093/tr2011v27n1a6.
Arezo Mehrzad and Pierre Rostan. 2021. Job satisfaction of women employees of the public sector of Afghanistan.
Astri Novalia, Zunaidah, dan Yuliansyah M. Diah. 2016. Pengaruh Fungsi Pengawasan Dan Pemberian Insentif Terhadap Produktivitas Kerja Karyawan Penyadap Karet Di Kebun Balai Penelitian Sembawa, Jurnal Manajemen dan Bisnis Sriwijaya Vol. 14 No.2 Juni 2016.
Aytaç Aydın, Sebahattin Tiryaki. 2018. Impact of Performance Appraisal on Employee Motivation and Productivity in Turkish Forest Products Industry: A Structural Equation Modeling Analysis.
Bharata, Zunaidah, Yuliansyah M. Diah, 2016, Pengaruh Kepuasan Kerja Dan Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB) Di PT Pupuk Sriwidjaja Palembang (Kasus Di Divisi Teknologi), Jurnal Manajemen dan Bisnis Sriwijaya Vol. 14 No.2 Juni 2016.
2020. Ravikumar, Kokila Mohan, and Vedantam Seetha Ram. 2020. The Influence of Job Rotation Practices on Employee Performance, Mediation Effect of Human Factor and Motivation.
Brohi, N. A., Jantan, A. H., Mehmood, S. A., Khuhro, M. A., & Akhtar, M. S. 2019. Does servant leadership behavior induces positive behaviors? A conceptual study of servant leadership, psychological safety, and turnover intention. International Journal of Engineering and Technology (UAE), 7(4.12).
Brohi, N. A., Jantan, A. H., Sobia, A. M., & Pathan, T. G. 2018. Does servant leadership style induce positive organizational behaviors? A conceptual study of servant leadership, psychological capital, and intention to quit relationship. Journal of International Business and Management, 1(1), 1–15.
Budi, Setiyawan dan Waridin. 2006. Pengaruh Disiplin Kerja Karyawan dan Budaya Organisasi Terhadap Kinerja di Divisi Radiologi RSUP Dokter Kariadi, Semarang: JRBI. Vol 2. No 2. Hal: 181-198.
Cahyono, Suharto. 2005. “Pengaruh Budaya Organisasi, Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Sumberdaya Manusia Di Sekretariat DPRD Provinsi Jawa Tengah, JRBI, Vol.1.
Danu Ade Setiawan. 2020. A Qualitative Study of Employees’ Motivation Factors on Organization : A Case Study from a Company in Indonesia
Darma, D. C., Purwadi, P., Sundari, I., Hakim, Y. P., & Pusriadi, T. 2020. Job Characteristics, Individual Characteristics, Affective Commitments and Employee Performance. Research and Review: Human Resource and Labour Management, 10(1), 7-18. DOI: 10.5281/zenodo.3719117.
Copyright (c) 2023 Dedy Efriliansyah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
