Determinan Capaian Standar Pelayanan Minimal (SPM) pada Pelayanan Kesehatan Orang Beresiko Terkena HIV dengan Pendekatan Malcolm Baldrige di Puskesmas Kota Depok Tahun 2022
Abstract
Quantitative research with a cross-sectional design (Cross Sectional) will examine the achievements of health service programs for people at risk of getting HIV using the Malcolm Baldrige approach at the Depok City Health Center. The purpose of this study was to determine the performance of the health service program for people at risk of getting HIV using the Malcolm Baldrige approach. The population of this study were all Community Health Centers in Depok City, totaling 38 Health Centers. The research instrument used questionnaires and interviews which were made based on standard references from Malcolm Baldrige's criteria which had been translated into Indonesian by previous researchers and adapted to the research objectives. There are 6 independent variables, namely leadership, strategic planning, focus on customers, measurement analysis and knowledge management, focus on workforce and process management, while the dependent variable is the achievement of MSS in health services for people at risk of getting HIV. Data analysis used univariate data analysis to look at the frequency distribution of performance outcomes, bivariate data analysis looked at the relationship between 6 (six) Malcolm Baldrige criteria and the performance outcomes of the Health Service Program for people at risk of getting HIV at the Depok City Health Center and multivariate analysis to find the most dominant influencing factor achievement of SPM HIV. The majority of research results fall into the category of unfavorable leadership (53.07%), strategic planning (46.21%) focus on customers (43.84%), measurement, analysis and knowledge management (44.21%), workforce (47 ,85%) and process management (47,49%) . Paldal multivalial analysis value R = 0.749 on valrialbel X (leadership valrial in customer focus) with Y valrial (SPM HIV skill) shows a high quality relationship in positive, whereas in return the leadership valrial in focus on customer malcal halsil performance in SPM Alkaline HIV is increasingly increasing . The value of the coefficient of determination (R squalre) shows a value of 0.561, which is obtained from the regression model obtained in terms of 56.1%, the valrial rating is dependent on the calculation of the SPM HIV with the Focus on the failure which has the greatest influence on the performance evaluation of the MSS HIV (48.5%).
Downloads
References
Asif, M., Jameel, A., Sahito, N., Hwang, J., Hussain, A., & Manzoor, F. (2019). Can leadership enhance patient satisfaction? Assessing the role of administrative and medical quality. International Journal of Environmental Research and Public Health, 16(17). https://doi.org/10.3390/ijerph16173212
Ayubi, D. (2020). Performance of Immunization Program Managers Based on Malcolm Baldrige Criteria for Performance Excellence (MBCFPE) in Puskesmas Tangerang District in 2019. In 1442 Indian Journal of Public Health Research & Development (Vol. 11, Issue 03).
Bakhtiar, A., Hartanto, A. S. H., & Suliantoro, H. (2016). Perbandingan metode-metode pengukuran kinerja. … Nasional Manajemen …, Program Studi MMT-ITS, 1–8.
Borawski, P., & Brennan, M. (n.d.). The Baldrige Model: An Integrated and Aligned Systems Approach to Performance Excellence.
Borawski, P., & Brennan, M. (2008). The Baldrige Model: An Integrated and Aligned Systems Approach to Performance Excellence.
Chidambranathan, K., & Swarooprani B.S. (2015). Knowlеdgе Managеmеnt as a Prеdictor of Organizational Еffеctivеnеss: Thе Rolе of Dеmographic and Еmployеmеnt Factors. Journal of Acadеmic Librariеnship.
dewantara, angger. (2022, June 6). Meningkatkan level leadership seorang pemimpin. Artikel Djkn.
DIAN, P. (2022, December 1). Hari Aids Sedunia 2022: Angka Penderita Tinggi, Begini Catatan Dosen UNESA. Unesa.Ac.Id. https://www.unesa.ac.id/hari-aids-sedunia-2022-angka-penderita-tinggi-begini-catatan-dosen-unesa
Dinkes Kota Depok. (2021). Laporan Tahunan Standar Pelayanan Minimal Bidang Kesehatan Kota Depok Tahun 2020. 1–50.
dr. Ita Puspita Dewi, S. D. F. F. dan dr. R. (n.d.). Gejala, Pengobatan, dan Pencegahan HIV/AIDS.
Fasya, A. H. Z., Adriansyah, A. A., & Handayani, D. (2020). EVALUASI SISTEM KEWASPADAAN DINI DAN RESPONS DEMAM. In Medical Technology and Public Health Journal (MTPH Journal) | (Vol. 4, Issue 2).
Flynn, B. B., & Saladin, B. (2001). Further evidence on the validity of the theoretical models underlying the Baldrige criteria. Journal of Operations Management, 19(6), 617–652. https://doi.org/10.1016/S0272-6963(01)00072-9
Gaspersz, V. (2005). Sistem Manajemen Kinerja Terintegrasi Balanced Scorecard Dengan Six Sigma Untuk Organisasi Bisnis dan Pemeritah. Gramedia Pustaka Utama.
Ghozali. (2016). Aplikasi Analisis Multivariete Dengan Program IBM SPSS (Vol. 8). Badan Penerbit Universitas Diponegoro .
Isati, E. K. A. (2018). Hubungan komponen mutu layanan klinis rawat jalan puskesmas akreditasi dan non akreditasi menggunakan kerangka kerja malcolm baldrige di Kota Jambi tahun 2018. http://lib.fkm.ui.ac.id/abstrakpdfdetail.jsp?id=130910&lokasi=lokal
Jinku Lu, B., Zhang, G., Lu α, J., & Zhang σ, G. (2016). The Effect of Customer Orientation and Entrepreneurial Orientation on Performance of SMEs: Comparison between Chinese and South Korean SMEs. Type: Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Inc, 16.
Kaplan, R. S., David, •, & Norton, P. (1992). The Balanced Scorecard-Measures that Drive Performance.
kemenkes. (2022). Laporan_HIV TRIWULAN 1_2022.
Kemenkes. (2022). PROFIL KESEHATAN INDONESIA.
KEMENKES. (2019). PERATURAN MENTERI KESEHATAN REPUBLIK INDONESIA.
Kemenkes, R. (2019). Peraturan menteri kesehatan nomor 43 tahun 2019. www.peraturan.go.id
Kesehatan, F., & Pertama, T. (n.d.). Program Pengendalian HIV AIDS dan PIMS.
khairina, cintya surya. (2016). PENGARUH PERENCANAAN STRATEGI TERHADAP KINERJA MELALUI IMPLEMENTASI STRATEGI (Studi pada Cafe-cafe yang Menggunakan Media Promosi Online di Kota Malang).
Kusumaningri, M. A. (2016). ANALISIS PENGARUH MANAJEMEN PROSES TERHADAP KINERJA EFISIENSI DAN KINERJA INOVASI YANG DIMODERASI OEH INTENSITAS KOMPETITIF (Studi Pada UKM Kerajinan Kulit di Kabupaten Magetan Jawa Timur). UPN.
Lotje, N., Sumayku, S. M., & Sambul, S. A. P. (n.d.). PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA PT. ASURANSI BUMIDA BUMIPUTERA MUDA CABANG AMANDO.
Lynch, R. L., & Lynch, R. L. (1993). Performance Measurement System, Handbook of Cost Managemen. Warren Gorham Lamont.
Mahmudi. (2005). Manajemen sektor publik. UPP AMP YKPN.
Mahsun, mohammad. (2006). Pengukuran kinerja sektor publik (3rd ed.). BPFE.
Menkes. (2022). PMK Nomor 34 Tahun. 1–16.
Mulyadi. (2001). Balanced Scorecard Alat Manajemen Kontenporer untuk Pelipatganda Kinerja Keuangan Perusahaan. Salemba Empat.
Mulyadi, H. (2014). HUBUNGAN KEPEMIMPINAN DENGAN KINERJA PEGAWAI DINAS PENDIDIKAN KABUPATEN PASAMAN (Vol. 2, Issue 1). http://www.kamus.ws/id/kamus-indonesia-inggris/dorongan
Nirwan, D., arjanto, sugih, & nugraha, cahyadi. (2015). SISTEM PERANGKAT LUNAK UNTUK INTERNAL ASSESSMENT MALCOLM BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE KATEGORI-4 PENGUKURAN, ANALISIS DAN MANAJEMEN PENGETAHUAN BERBASIS PENGUKURAN KPKU-BUMN * NIA DANIYANTHI NIRWAN, SUGIH ARIJANTO, CAHYADI NUGRAHA.
Nurrahma, L. (2018, July). Peran Kepemimpinan dalam manajemen mutu.
Prawirosentono, S. (1999). Kebijakan kinerja Karyawan (1st ed.). BPFE.
priharto, S. (2022). Pengukuran Kinerja: Pengertian, Manfaat, Metode, dan Tips Melakukannya. Artikel Gajihub.
Priyo Hastono, S. (2021). Analisis Data Bidang Kesehatan. Rajawali per.
Ratna Ephelia, G., & Puspitowati, I. (2022). PENGARUH FOKUS PELANGGAN, RESPON PELANGGAN, PROAKTIF, INOVASI DAN PENGAMBILAN RESIKO TERHADAP KINERJA UKM.
Rochmah, A. M. (2018). Perbandingan Pengaruh Perencanaan Strategi Terhadap Kinerja Karyawan dengan Perencanaan Strategi Terhadap Kinerja Pemasaran (Studi Pada PT. Bank Nasional Indonesia (Persero) Tbk di Kantor Cabang Malang).
Rosmala, D., Rosmala Dewi, D., Sulistyati, M., & Ali Mauludin, M. (2017). Hubungan antara HUBUNGAN ANTARA GAYA KEPEMIMPINAN KETUA UMUM DENGAN KINERJA KARYAWAN KOPERASI THE RELATION BETWEEN LEADERSHIP FORM AND EMPLOYEE WORK PERFORMANCE (Case in KSU Tandangsari Subdistrict Tanjungsari Sumedang Regency East Java).
Rustanto, D., Mursito, B., & Kunci, K. (2018). Evaluasi Kinerja dengan Menggunakan Kriteria Malcolm Baldrige Criteria For Educational (MBCfE) pada SMK Negeri 1 Miri Sragen. http://www.journal.uniba.ac.id/index.php/jmbi
Sahas, A., Falah, N., & Prasеtya, A. (2017). PENGARUH KNOWLEDGE MANAGEMENT TERHADAP KINERJA KARYAWAN DAN KINERJA PERUSAHAAN (Studi pada Karyawan PT Sеmеn Indonеsia Pеrsеro Tbk). In Jurnal Administrasi Bisnis (JAB)|Vol (Vol. 50, Issue 4).
samahita, wirotama. (2017). tips untuk meningkatkan pelnaggan.
Shofa. (2013). Pеngaruh Knoеlеdgе Managеmеnt Tеrhadap Kinеrja Karyawan : Studi Pada Division Hotеl Patra Jasa Sеmarang. Fakultas Еkonomi dan Bisnis Univеrsitas Diponеgoro.
Shrader, C. B., Taylor, L., & Dalton, D. R. (1984). Strategic planning and organizational performance. Journal of Management, 10, 149–171.
siagian, p, & sondang. (2014). Manajemen Stratejik. PT. Bumi Aksara.
Sinambela, P., & Lijan. (2012). Kinerja pegawai teori pengukuran dan implikasi. Graha Ilmu.
sodexo. (2021). apa pengaruh gaya kepemimpinan terhadap kinerja karyawan.
Sugiyono. (2013). Metode Penelitian Kombinasi. Alfabeta. In Metode Penelitian Kualitatif (10th ed., Vol. 28, Issue 17). Penerbit Alfabeta Bandung.
telan. (2011). Analisis Pengaruh Faktor Teknologi, Kualitas Layanan, dan Fokus Pelanggan terhadap Kepuasan Pelanggan. Universitas Diponegoro Semarang.
utami, yekti. (2018). Manajemen Mutu terpadu kepemimpinan berkualitas.
Wahyu Dianingsih, E., Hartono, B., & Hang Tuah Pekanbaru Riau, Stik. (2022). Analisis Penanganan Covid-19 Melalui Metode Malcolm Baldrige di Puskesmas Kota Dumai Provinsi Riau Analyzing the Handling of Covid-19 through Malcolm Baldrige Method at Dumai City’s Public Health Center Riau Province.
Wheelen TL, & Hunger JD. (2003). Manajemen Strategis. Andi.
Wiguna, C., & Saintika, Y. (2018). PENERAPAN MALCOLM BALDRIGE DALAM SISTEM PENILAIAN KINERJA MANAJEMEN BIDANG KESEHATAN. In Jurnal Sistem Cerdas (Vol. 01).
yuniarti, R. (2021). Kinerja_Karyawan_Tinjauan_Teori_dan_Prak_230112_180736.
Yuwono, S. (2002). Petunjuk Praktis Penyususnan Balanced Scorecard menuju organisasi yang berfokus pada strategi. gramedia.
Copyright (c) 2023 Rora Asyulia, Sutanto Priyo Hastono
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
