Analysis of Job Satisfaction Antecedents and its Impact on Hospital Performance from The Perspective of Healthcare Professionals at XYZ Hospital in East Java
Keywords:
Antecedents, Job Satisfaction, Hospital Performance
Abstract
Company performance is an important component in a wide range of empirical research, particularly business policy research. The performance of the company is essentially a complex phenomenon with multiple dimensions and known to be correlated with job satisfaction among healthcare professionals. Therefore, understanding the factors associated with job satisfaction is important. The purpose of this study was to analyze the antecedents of job satisfaction and analyze their impact on hospital performance from the perspective of healthcare professionals. This research was conducted at XYZ Hospital. This research method is a quantitative study with a total sample of 160 healthcare professionals respondents who meet the research criteria. The research sample was taken using a purposive sampling method and data collection was carried out by distributing questionnaires online. The data obtained were analyzed using SmartPLS. The results of this study indicate that there are five independent variables as antecedents of job satisfaction. These variables are social support, work operation requirements, healthcare professional-patient relationship, work-family conflict, and working conditions. In social support variables, work operation requirements, healthcare professional-patient relationship, and working conditions have a positive effect on job satisfaction and have a significant effect while the work-family conflict variable also has a significant impact but has a negative effect on job satisfaction (T-statistic>1.645 and P-value <0.05). In addition, job satisfaction also significantly-positively affects hospital performance (T-statistic>1.645 and P-value <0.05). Furthermore, job satisfaction is significant (T-statistic>1.645 and P-value <0.05) mediates social support, healthcare professional-patient relationship, work-family conflict, and working conditions on hospital performance.
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References
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Kaushik, V., & Walsh, C. A. (2019). Pragmatism as a Research Paradigm and Its Implications for Social Work Research. Social Sciences, 8, 1-17. https://doi.org/10.3390/socsci8090255
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OrgambÃdez A., Almeida H. Exploring the link between structural empowerment and job satisfaction through the mediating effect of role stress: a cross-sectional questionnaire study. Int. J. Nurs. Stud. 2020;109:103672.
Pluut, H., Ilies, R., Curşeu, P. L., & Liu, Y. (2018). Social Support at work and at home: Dual-buffering effects in the work-family conflict process. Organizational Behavior and Human Decision Processes, 146, 1–13. https://doi.org/10.1016/j.obhdp.2018.02.001
Rostami, F., Babaei-Pouya, A., Teimori-Boghsani, G., Jahangirimehr, A., Mehri, Z., & Feiz-Arefi, M. (2021). Mental Workload and Job Satisfaction in Healthcare Workers: The Moderating Role of Job Control. Frontiers in Public Health, 9. https://doi.org/10.3389/fpubh.2021.683388
Taherdoost, H. (2018). Sampling Methods in Research Methodology; How to Choose a Sampling Technique for Research. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3205035
Tan, J.J.; Litschert, R.J. Environment-strategy relationship and its performance implication: An empirical study of the Chinese electronics industry. Strateg. Manag. J. 1994, 15, 1–20.
Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach's alpha. International journal of medical education, 2, 53–55. https://doi.org/10.5116/ijme.4dfb.8dfd
Tecco, C., Nielsen, K., Ghelli, M., Ronchetti, M., Marzocchi, I., Persechino, B., & Iavicoli, S. (2020). Improving Working Conditions and Job Satisfaction in Healthcare: A Study Concept Design on a Participatory Organizational Level Intervention in Psychosocial Risks Management. International journal of environmental research and public health, 17(10), 3677. https://doi.org/10.3390/ijerph17103677
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Undang-Undang Republik Indonesia Tentang Rumah Sakit, Pub. L. No. No. 44 Tahun 2009 (2009).
Undang-Undang Republik Indonesia Tentang Ketenagakerjaan, Pub. L. No. Nomor 13 Tahun 2003 (2003).
Wanjiru, J. N., & Ombui, K. (2021). Effect of career development on employee performance at the Aga Khan University Hospital. In Journal of Human Resource and Leadership (Vol. 1, Issue 1).
Weimann E, Weimann P. (2017). High performance in hospital management, guideline for developing and developed countries. Springer berlin heidelberg
WHO. (2017). The Republic of Indonesia Health System Review.
Williams ES, Savage GT, Linzer M. A proposed physicianpatient cycle model. Stress Health. 2006;22(2):131-137.
Xian, M. T. (2019). Work resources-stress appraisal model of male nurses’ burnout [Chinese]. master degree (master thesis). Southern Medical University.
Yasin, Y. M., Kehyayan, V., Khraim, F., & Alâ€Lenjawi, B. (2022). Psychometric evaluation of the Acute Care Nurses’ job satisfaction. Nursing Open, 10(2), 488–497. https://doi.org/10.1002/nop2.1314
Yusup, F. (2018). Uji Validitas dan Reliabilitas Instrumen Penelitian Kuantitatif. Jurnal Tarbiyah: Jurnal Ilmiah Kependidikan, 17-23.
Zirwatul, R., Ibrahim, A. R., Saputra, J., Abu Bakar, A., Dagang, M. M., Nazilah, S., Ali, M., Safree, A., & Yasin, M. (2019). Role of Supply Chain Management on the Job Control and Social Support for Relationship between Work-Family Conflict and Job Satisfaction. In Int. J Sup. Chain. Mgt (Vol. 8, Issue 4). http://excelingtech.co.uk/
Ajet, G. S., Offong, R. E., Ajayi, M. P., Iruonagbe, T. C., & Amoo, E. O. (2019). Work-Family Conflict and Burnout among Female Medical Doctors in Selected Hospitals Abuja. IOP Conference Series: Materials Science and Engineering, 640(1). https://doi.org/10.1088/1757-899X/640/1/012128
Ayalew, F., Kibwana, S., Shawula, S., Misganaw, E., Abosse, Z., van Roosmalen, J., Stekelenburg, J., Kim, Y. M., Teshome, M., & Mariam, D. W. (2019). Understanding job satisfaction and motivation among nurses in public health facilities of Ethiopia: a cross-sectional study. BMC nursing, 18, 46. https://doi.org/10.1186/s12912-019-0373-8
Bagheri hossein abadi, M., Taban, E., Khanjani, N., Naghavi konjin, Z., Khajehnasiri, F., & Samaei, S. E. (2021). Relationships between job satisfaction and job demand, job control, social support, and depression in Iranian nurses. The Journal of Nursing Research, 29(2), Article e143. https://doi.org/10.1097/jnr.0000000000000410.
Bakker, A. B., Demerouti, E., and Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Hum. Resour. Manag. 43, 83–104. doi: 10.1002/hrm.20004
Berthelsen H, Westerlund H, Hakanen JJ, Kristensen TS. It is not just about occupation, but also about where you work. Community Dent Oral Epidemiol. 2017;45:372–9.
Capone, V., Borrelli, R., Marino, L., & Schettino, G. (2022). Mental Well-Being and Job Satisfaction of Hospital Physicians during COVID-19: Relationships with Efficacy Beliefs, Organizational Support, and Organizational Non-Technical Skills. International Journal of Environmental Research and Public Health, 19(6). https://doi.org/10.3390/ijerph19063734
Chen, L., Liu, J., Yang, H., Ma, H., Wang, H., Huang, Y., Cheng, H., Tang, D., Liu, M., Luo, H., Qu, H., Shen, D., & Zhang, N. (2018). Work-family conflict and job burn-out among Chinese doctors: The mediating role of coping styles. General Psychiatry, 31(1). https://doi.org/10.1136/gpsych-2018-000004
Darwin, M., Mamondol, M., Sormin, S., Nurhayati, Y., Tambunan, H., & Sylvia, D. (2021). Metode Penelitian Pendekatan Kuantitatif (Taman Sony Tambunan, Ed.). Media Sains Indonesia.
Ekici, D., Gurhan, N., Mert, T., & Hizli, I. (2020). Effect of Work to Family Conflict on Services and Individuals in Healthcare Professionals. International Journal of Caring Science, 13(2), 1355–1364.
Fraser, J., Fahlman, D., Arscott, J., & Guillot, I. (2018). Pilot Testing for Feasibility in a Study of Student Retention and Attrition in Online Undergraduate Programs . International Review of Research in Open and Distributed Learning, 19(1).
Ghanayem, M., Srulovici, E., and Zlotnick, C. (2020). Occupational strain and job satisfaction: the job demand-resource moderation-mediation model in haemodialysis units. J. Nurs. Manag. 28, 664–672. doi: 10.1111/jonm.12973
Hair Jr, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101-110.
Istichomah, I., Andika, I. P. J., & Pesirahu, H. V. E. (2021). Social Support Affect Nurses’ Job Satisfaction: A Literature Review. Open Access Macedonian Journal of Medical Sciences, 9(T4), 333–339. https://doi.org/10.3889/oamjms.2021.5883
Izzata, N., Nursalam, N., & Fitryasari, R. (2021). The Relationship between Workload and Social Support with Nurse Job Satisfaction in Hospital Inpatient Room. Fundamental and Management Nursing Journal, 4(2), 33. https://doi.org/10.20473/fmnj.v4i2.27821
James, A., & Winter, A. (2018). Research Ethics in Public Health Research Methods for Partnership and Practice (eds. Goodman, S. M. & Thompson, V. S.) 239–257. CRC Press.
Jeong, H. J., & Park, E. Y. (2022). Patient-Nurse Partnerships to Prevent Medication Errors: A Concept Development Using the Hybrid Method. International Journal of Environmental Research and Public Health, 19(9). https://doi.org/10.3390/ijerph19095378.
Juliartini, K. & Sintaasih, D. (2022). Moderating social support on the influence of work-family conflict on job satisfaction. International research journal of management, IT and social sciences. 9. 405-420. 10.21744/irjmis.v9n4.2100.
Kaplan, R.S.; Norton, D.P. Using the balanced scorecard as a strategic management system. Harv. Bus. Rev. 1996, 1, 75–85.
Kaushik, V., & Walsh, C. A. (2019). Pragmatism as a Research Paradigm and Its Implications for Social Work Research. Social Sciences, 8, 1-17. https://doi.org/10.3390/socsci8090255
Kim, K. W., & Cho, Y. H. (2020). The moderating effect of managerial roles on job stress and satisfaction by employees’ employment type. International Journal of Environmental Research and Public Health, 17(21), 1–16. https://doi.org/10.3390/ijerph17218259
Konlan, K. D., Saah, J. A., Doat, A. R., Amoah, R. M., Abdulai, J. A., Mohammed, I., & Konlan, K. D. (2021). Influence of nurse-patient relationship on hospital attendance. A qualitative study of patients in the Kwahu Government Hospital, Ghana. Heliyon, 7(2). https://doi.org/10.1016/j.heliyon.2021.e06319
Manyisa, Z. M., & van Aswegen, E. J. (2017). Factors affecting working conditions in public hospitals: A literature review. International Journal of
Mikkola, L., Suutala, E., & Parviainen, H. (2018). Social support in the workplace for physicians in specialization training. Medical Education Online, 23(1). https://doi.org/10.1080/10872981.2018.1435114
Ministry of Health Republic of Indonesia. 2019. Peraturan Menteri Kesehatan RI Nomor 30 Tahun 2019 tentang klasifikasi dan perizinan rumah sakit.
Nitzl, C., Roldan, J. L., & Cepeda, G. (2016). Mediation analysis in partial least squares path modeling. Industrial Management & Data Systems, 116(9), 1849–1864. https://doi.org/10.1108/IMDS-07-2015-0302
OrgambÃdez A., Almeida H. Exploring the link between structural empowerment and job satisfaction through the mediating effect of role stress: a cross-sectional questionnaire study. Int. J. Nurs. Stud. 2020;109:103672.
Pluut, H., Ilies, R., Curşeu, P. L., & Liu, Y. (2018). Social Support at work and at home: Dual-buffering effects in the work-family conflict process. Organizational Behavior and Human Decision Processes, 146, 1–13. https://doi.org/10.1016/j.obhdp.2018.02.001
Rostami, F., Babaei-Pouya, A., Teimori-Boghsani, G., Jahangirimehr, A., Mehri, Z., & Feiz-Arefi, M. (2021). Mental Workload and Job Satisfaction in Healthcare Workers: The Moderating Role of Job Control. Frontiers in Public Health, 9. https://doi.org/10.3389/fpubh.2021.683388
Taherdoost, H. (2018). Sampling Methods in Research Methodology; How to Choose a Sampling Technique for Research. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3205035
Tan, J.J.; Litschert, R.J. Environment-strategy relationship and its performance implication: An empirical study of the Chinese electronics industry. Strateg. Manag. J. 1994, 15, 1–20.
Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach's alpha. International journal of medical education, 2, 53–55. https://doi.org/10.5116/ijme.4dfb.8dfd
Tecco, C., Nielsen, K., Ghelli, M., Ronchetti, M., Marzocchi, I., Persechino, B., & Iavicoli, S. (2020). Improving Working Conditions and Job Satisfaction in Healthcare: A Study Concept Design on a Participatory Organizational Level Intervention in Psychosocial Risks Management. International journal of environmental research and public health, 17(10), 3677. https://doi.org/10.3390/ijerph17103677
Tsai, YH., Huang, N., Chien, LY. et al. Work hours and turnover intention among hospital physicians in Taiwan: does income matter?. BMC Health Serv Res 16, 667 (2016). https://doi.org/10.1186/s12913-016-1916-2
Undang-Undang Republik Indonesia Tentang Rumah Sakit, Pub. L. No. No. 44 Tahun 2009 (2009).
Undang-Undang Republik Indonesia Tentang Ketenagakerjaan, Pub. L. No. Nomor 13 Tahun 2003 (2003).
Wanjiru, J. N., & Ombui, K. (2021). Effect of career development on employee performance at the Aga Khan University Hospital. In Journal of Human Resource and Leadership (Vol. 1, Issue 1).
Weimann E, Weimann P. (2017). High performance in hospital management, guideline for developing and developed countries. Springer berlin heidelberg
WHO. (2017). The Republic of Indonesia Health System Review.
Williams ES, Savage GT, Linzer M. A proposed physicianpatient cycle model. Stress Health. 2006;22(2):131-137.
Xian, M. T. (2019). Work resources-stress appraisal model of male nurses’ burnout [Chinese]. master degree (master thesis). Southern Medical University.
Yasin, Y. M., Kehyayan, V., Khraim, F., & Alâ€Lenjawi, B. (2022). Psychometric evaluation of the Acute Care Nurses’ job satisfaction. Nursing Open, 10(2), 488–497. https://doi.org/10.1002/nop2.1314
Yusup, F. (2018). Uji Validitas dan Reliabilitas Instrumen Penelitian Kuantitatif. Jurnal Tarbiyah: Jurnal Ilmiah Kependidikan, 17-23.
Zirwatul, R., Ibrahim, A. R., Saputra, J., Abu Bakar, A., Dagang, M. M., Nazilah, S., Ali, M., Safree, A., & Yasin, M. (2019). Role of Supply Chain Management on the Job Control and Social Support for Relationship between Work-Family Conflict and Job Satisfaction. In Int. J Sup. Chain. Mgt (Vol. 8, Issue 4). http://excelingtech.co.uk/
Published
2024-03-26
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