Faktor-Faktor Penentu Kepuasan Kerja di Industri Ritel
Keywords:
kepuasan kerja, industri ritel, manajemen gerai
Abstract
Store manager memiliki peran yang penting terhadap perkembangan gerai ritel sehingga diperlukan instrumen yang dapat mendorong mereka untuk mengeluarkan upaya terbaik. Salah satu faktor pendorong ini adalah kepuasan kerja. Studi literatur ini untuk memberikan gambaran pandangan peneliti terkait faktor-faktor yang membentuk kepuasan kerja di kalangan store manager. Hasil penelitian menunjukan bahwa terjadi kontradiksi antara penelitian-penelitian terdahulu dibandingkan dengan penelitian terkini. Sehingga dimaklumi jika saat ini sulit bagi praktisi untuk menentukan faktor yang benar-benar berpengaruh pada pembentukan kepuasan kerja store manager tersebut.
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References
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Alp, Osman, & Sen, Alper. (2017). Store Incentives And Retailer Inventory Performance Under Asymmetric Demand Information And Unobservable Lost Sales * Store Incentives And Retailer Inventory Performance Under Asymmetric Demand Information And Unobservable Lost Sales *. Google Scholar
Angreni, Dede Dwi, & Ardana, I. Komang. (2020). The Effect Of Work Motivation And Work Stress On Job Satisfaction With Emotional Intelligence As A Moderated Variables In Cv. Pondok Antik. American Journal Of Humanities And Social Sciences Research, 4(3), 418–424. Google Scholar
Arnold, Todd J., Grewal, Dhruv, Motyka, Scott, Kim, Namwoon, & Sharma, Arun. (2019). Store Manager – Store Performance Relationship : A Research Note. Journal Of Retailing. Google Scholar
Ashraf, Mohammad Ali. (2019). The Mediating Role Of Work Atmosphere In The Relationship Between Supervisor Cooperation, Career Growth And Job Satisfaction. Journal Of Workplace Learning. Google Scholar
Bent, Richard, & Freathy, Paul. (1997). Motivating The Employee In The Independent Retail Sector. Journal Of Retailing And Consumer Services, 4(3), 201–208. Google Scholar
Bowling, Nathan A., Khazon, Steve, Meyer, Rustin D., & Burrus, Carla J. (2015). Situational Strength As A Moderator Of The Relationship Between Job Satisfaction And Job Performance: A Meta-Analytic Examination. Journal Of Business And Psychology, 30(1), 89–104. Google Scholar
Brown, Steven P., & Peterson, Robert A. (1993). Antecedents And Consequences Of Salesperson Job Satisfaction: Meta-Analysis And Assessment Of Causal Effects. Journal Of Marketing Research, 30(1), 63. Google Scholar
Camerer, Colin F., & Hogarth, Robin M. (1999). The Effects Of Financial Incentives In Experiments: A Review And Capital-Labor-Production Framework. Journal Of Risk And Uncertainty, 19(1–3), 7–42. Google Scholar
Chu, Hsuan Lien, & Liu, Shuen Zen. (2008). The Impact Of Manager Promotion Programs On Store Performance: Evidence From 3c Chain Stores In Taiwan. The Service Industries Journal, 28(9), 1215–1224. Google Scholar
Chung, Te Lin, Rutherford, Brian, & Park, Jungkun. (2012). Understanding Multifaceted Job Satisfaction Of Retail Employees. International Journal Of Retail And Distribution Management, 40(9), 699–716. Google Scholar
Crowder, Cheryl K. (2016). Demographic Predictors Of Job Satisfaction Of U.S. Retail Store Managers. (October). Google Scholar
Dehoratius, Nicole, & Raman, Ananth. (2007). Store Manager Incentive Design And Retail Performance: An Exploratory Investigation. Manufacturing And Service Operations Management, 9(4), 518–534. Google Scholar
Delfgaauw, Josse, Dur, Robert, Non, Arjan, & Verbeke, Willem. (2014). Dynamic Incentive Effects Of Relative Performance Pay : A Fi Eld Experiment ☆. Labour Economics, 28, 1–13. Google Scholar
Delfgaauw, Josse, Dur, Robert, & Souverijn, Michiel. (2018). Team Incentives, Task Assignment, And Performance: A Field Experiment. Leadership Quarterly, (March), 1–13. Google Scholar
Emery, Robert, & Casey, Shannon. (2013). Job Performance. Cultural Sociology Of Divorce: An Encyclopedia, 82–103. Google Scholar
Fard, Mohammadamir Abbasian, & Sedaghat, Mastooreh. (2018). Compare Personal Characteristics, Job Satisfaction And Mental Health Of The Personnel Of A Car Making Company Who Experienced And Didn’t Experience A Disaster. Google Scholar
FranÄ›k, Marek, & VeÄeÅ™a, Jakub. (2008). Personal Characteristics And Job Satisfaction. Google Scholar
Friebel, Guido, Heinz, Matthias, Krueger, Miriam, & Zubanov, Nikolay. (2017). Team Incentives And Performance: Evidence From A Retail Chain. American Economic Review, 107(8), 2168–2203. Google Scholar
Geen, Russell G. (1995). Human Motivation: A Social Psychological Approach. In Human Motivation: A Social Psychological Approach. Belmont, Ca, Us: Thomson Brooks/Cole Publishing Co. Google Scholar
Gopinath, R. (2020). Impact Of Job Satisfaction On Organizational Commitment Among The Academic Leaders Of Tamil Nadu Universities. Gedrag & Organisatie Review, 33(2), 2337–2349. Google Scholar
Green, Colin, & Heywood, John S. (2008). Does Performance Pay Increase Job Satisfaction? Economica, 75(300), 710–728. Google Scholar
Green, T. Clifton, & Zhou, Dexin. (2019). Pay Inequality, Job Satisfaction, And Firm Performance. Ssrn Electronic Journal, (July). Google Scholar
Gruneberg, Michael M. (1979). Michael M. Gruneberg Auth. Understanding Job Satisfaction. Google Scholar
Habba, Dahlan, Modding, Basri, Bima, Muh, & Bijang, Jamaluddin. (2017). The Effect Of Leadership, Organisational Culture And Work Motivation On Job Satisfaction And Job Performance Among Civil Servants In Maros District Technical Working Unit. Google Scholar
Iqbal, Shuja, Hongyun, Tian, Akhtar, Shamim, Ahmad, Usama, & Ankomah, Fred Nyarko. (2020). Impacts Of Supervisor Support On Turnover Intentions: Mediating Role Of Job Satisfaction. Asian Journal Of Education And Social Studies, 1–9. Google Scholar
Jungkun, Park, Jiseon, Ahn, Hyowon, Hyun, & N., Rutherford Brian. (2021, January). Examining Antecedents Of Retail Employees’ Propensity To Leave. International Journal Of Retail & Distribution Management. Google Scholar
Kanfer, Ruth. (1990). Motivation Theory And Industrial And Organizational Psychology. Handbook Of Industrial And Organizational Psychology, 1(September), 75–170. Google Scholar
Karmeni, Kerim, Hamadi, Abdelkader, Mesri, Leila, & Mimoun, Mohamed Slim Ben. (2017). The Impact Of Innovation On Store Managers’ Job Satisfaction: Evidence From Tunisian Retailing. Management Avenir, (3), 103–119. Google Scholar
Kesavan, Saravanan, Kuhnen, Camelia M., & Lee, Hyun Seok. (2018). Managerial Incentives, Operational Decisions, And Firm Outcomes: Evidence From A Quasi-Experiment At A Retail Chain. Ssrn Electronic Journal, 1–62. Google Scholar
Koustelios, Athanasios D. (2001). Personal Characteristics And Job Satisfaction Of Greek Teachers. International Journal Of Educational Management. Google Scholar
Kuvaas, Bård, Buch, Robert, Weibel, Antoinette, Dysvik, Anders, & Nerstad, Christina G. L. (2017). Do Intrinsic And Extrinsic Motivation Relate Differently To Employee Outcomes? Journal Of Economic Psychology, 61, 244–258. Google Scholar
Lawler, Edward E., & Porter, Lyman W. (1967). The Effect Of Performance On Job Satisfaction. Industrial Relations. A Journal Of Economy And Society, 7(1), 20–28. Google Scholar
Levy, Micheal, & Weitz, Barton A. (2012). Retailing Managemen. Google Scholar
Manthei, Kathrin, & Sliwka, Dirk. (2019). Multitasking And Subjective Performance Evaluations: Theory And Evidence From A Field Experiment In A Bank. Management Science, 65(12), 5861–5883. Google Scholar
Manthei, Kathrin, Sliwka, Dirk, & Vogelsang, Timo. (2018). Performance Pay And Prior Learning: Evidence From A Retail Chain (No. 11859). Institute For The Study Of Labor (Iza), 32(3), 195–214. Google Scholar
Mathis, Robert L., & Jackson, John H. (2010). Human Resource Management Human Resource Management Resource Management Lead. In Human Resource Management. Google Scholar
Metz, Jeremy Daniel. (2018). The Impact Of Achievement Motivation, Job Satisfaction And Work-Life Balance Among Retail Managers. Dissertation Abstracts International Section A: Humanities And Social Sciences, (2-A(E)), No-Specified. Google Scholar
Netemeyer, Richard G., Maxham, James G., & Lichtenstein, Donald R. (2010). Store Manager Performance And Satisfaction: Effects On Store Employee Performance And Satisfaction, Store Customer Satisfaction, And Store Customer Spending Growth. Journal Of Applied Psychology, 95(3), 530–545. Google Scholar
Okpara, John O. (2004). Personal Characteristics As Predictors Of Job Satisfaction: An Exploratory Study Of It Managers In A Developing Economy. Information Technology & People. Google Scholar
Parasuraman, A., & Futrell, Charles M. (1983). Demographics, Job Satisfaction, And Propensity To Leave Of Industrial Salesmen. Journal Of Business Research, 11(1), 33–48. Google Scholar
Parsons, Elizabeth, & Broadbridge, Adelina. (2006). Job Motivation And Satisfaction: Unpacking The Key Factors For Charity Shop Managers. Journal Of Retailing And Consumer Services, 13(2), 121–131. Google Scholar
Pohl, Sabine, & Galletta, Maura. (2017). The Role Of Supervisor Emotional Support On Individual Job Satisfaction: A Multilevel Analysis. Applied Nursing Research, 33, 61–66. Google Scholar
Qureshi, Muhammad Asif, & Hamid, K. (2017). Impact Of Supervisor Support On Job Satisfaction: A Moderating Role Of Fairness Perception. International Journal Of Academic Research In Business And Social Sciences, 7(3), 235–242. Google Scholar
Talukder, A. K. M. Mominul Haque. (2019). Supervisor Support And Organizational Commitment: The Role Of Work–Family Conflict, Job Satisfaction, And Work–Life Balance. Journal Of Employment Counseling, 56(3), 98–116. Google Scholar
Terason, Sid. (2018). Managerial Turnover Intention As A Result Of Leadership Behavior, Job Satisfaction And Organizational Commitment: Evidence From Cross-National Fitness Enterprises In Thailand. Academy Of Strategic Management Journal, 17(1), 1–12. Google Scholar
Tjahjono, B., Esplugues, C., Ares, E., & Pelaez, G. (2017). What Does Industry 4.0 Mean To Supply Chain? Procedia Manufacturing, 13, 1175–1182. Google Scholar
Vandenberg, Robert J., & Lance, Charles E. (1992). Examining The Causal Order Of Job Satisfaction And Organizational Commitment. Journal Of Management, 18(1), 153–167. Google Scholar
Published
2021-09-18
Section
Original Articles
Copyright (c) 2021 Tarono Tarono, Mirwan Surya Perdhana
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