The Effect of Perceived Usefulness and Perceived Ease of Use on Interest in Using Telemedicine Moderated by the Level of Technological Skills

Deti Nurdianti; Wani Devida  Gunardi; Fushen  Fushen

doi:10.36418/syntax-literate.v11i1.62965

Deti Nurdianti Universitas Kristen Krida Wacana
Wani Devida Gunardi Universitas Kristen Krida Wacana
Fushen Fushen Universitas Kristen Krida Wacana

DOI: https://doi.org/10.36418/syntax-literate.v11i1.62965

Keywords: Perceived Ease of Use, Perceived Usefulness, Technological Skills, Telemedicine Adoption, Clinic Operational Efficiency.

Abstract

The use of telemedicine continues to develop as it facilitates access to healthcare services. However, its utilization rate at PT. X remains low, even though the company has provided an internal application as part of the digitalization of clinic services. This study aims to analyze the influence of perceived usefulness and perceived ease of use on the intention to use telemedicine, with technological skill level as a moderating variable. The study employs a descriptive method with a quantitative approach. This quantitative observational research was conducted at PT. X using a cross-sectional design. The study was carried out from June to August 2025 at PT. X. The population consisted of all PT. X employees, totaling 8,000 individuals. The sample size was determined using the Slovin formula, resulting in 99 respondents. The sampling technique used was non-probability sampling with accidental sampling. The sample criteria were determined based on inclusion and exclusion criteria. The independent variables in this study were perceived usefulness and perceived ease of use, the dependent variable was the intention to use telemedicine, and the moderating variable was the level of technological skills. The research instrument employed was a questionnaire using a Likert scale. The data analysis technique used in this study employs the Structural Equation ModelingPartial Least Squares (SEM-PLS) approach, which is conducted through outer model and inner model testing with the assistance of SmartPLS 4.1.0.0. The results of the study indicate that: (1) Perceived usefulness has a positive and significant effect on employees intention to use telemedicine at PT. X; (2) Perceived ease of use does not affect employees intention; (3) Technological skill level does not successfully moderate the relationship between perceived usefulness and intention; (4) Technological skill level negatively moderates the relationship between perceived ease of use and intention; (5) Technological skill level does not have a direct effect on employees intention to use telemedicine at PT. X.

Downloads

Download data is not yet available.

References

Ang WC, Khalid K, Che Hat SZ, Anuar A. Evaluation Telemedicine Perception and Readiness among Healthcare Workers in Malaysia. Perspect Health Inf Manag. 2023 Sep 1;20(3):1i. PMCID: PMC10701634.

Dewi & Sunariani. (2022). Adopsi Telemedicine Di Era New Normal. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana. 11(2) : 153-169

Elyasha, A. N., & Subroto, B. (2023). Pengaruh Persepsi Kemudahan, Persepsi Kemanfaatan, Dan Kepercayaan Terhadap Minat Dan Penggunaan Aktual Dompet Digital Shopeepay Pada Generasi Muda Se-Malang Raya. Reviu Akuntansi, Keuangan, dan Sistem Informasi, 2(4), 814-828.

Gustina & Wirman. (2021). Media Konsultasi Kesehatan di Masa Pandemic COVID 19 di Indonesia. Jurnal Komunikasi, 15(1) : 43-54

Hapsari, Prawiradilaga, & Muhardi. (2023). Pengaruh Persepsi Kemudahan, Persepsi Kebermanfaatan, dan Kualitas Informasi terhadap Minat Masyarakat Kota Bogor dalam Penggunaan LayananTelemedicine (Studi Pada Pengguna Aplikasi Halodoc, Alodokter, Yesdok). Jurnal Nasional Manajemen Pemasaran dan Sumber Daya Manusia. 4(3) : 100-119

Hwei & Octavius. (2021). Potential advantages and disadvantages of Telemedicine : A literature review from the perspectives of patients, medical personnel, and hospitals. Journal of Community Empowerment for Health, 4(3) : 180-186

Lukito, M., & Gani, A. (2024). PELAYANAN KESEHATAN YANG EFISIEN DAN TERJANGKAU MELALUI TRANSFORMASI KESEHATAN DIGITAL VIA TELEMEDICINE DI INDONESIA. Jurnal Kesehatan: Jurnal Ilmiah Multi Sciences, 14(2), 107-117.

Mizaniah, S., Larasati, A., Keumalahayati, N., Haifa, N. W., & Herbawani, C. K. (2024). EFEKTIVITAS PENGGUNAAN TELEMEDICINE PASCA PANDEMI COVID-19. Healthy Tadulako Journal (Jurnal Kesehatan Tadulako), 10(4), 655-666

Nurhasida, W., Khadafie, M., & Jaya, A. A. (2024). Pengaruh Persepsi Kemudahan, Persepsi Kebermanfaatan, Dan Kualitas Informasi Terhadap Minat Masyarakat Dalam Menggunakan Layanan Pencegahan Bunuh Diri Berbasis Teknologi Informasi. EVOLUSI: Jurnal Sains dan Manajemen, 12(2)

Putri, C. A., Yahya, E. S., & Kania, R. (2021, September). Sikap dan niat perilaku generasi milenial dalam adopsi platform telemedicine tuntuk layanan konsultasi kesehatan mental. In prosiding industrial research workshop and national seminar (Vol. 12, No. 1)

Sabina, N. K., Tanjung, S. M., NurSyifa, P., & Saleh, M. Z. (2024). Strategi Pelayanan Berbasis Digital pada Aplikasi Kesehatan (Halodoc). Business and Investment Review, 2(6).

Siboro, Antono Surjoputro, & Rani Tiyas Budiyanti. (2021). Faktor-Faktor Yang Mempengaruhi Penggunaan Layanan Telemedicine Pada Masa Pandemi Covid-19 Di Pulau Jawa. Jurnal Kesehatan Masyarakat (e-Journal), 9(5) : 616-620

Siraj A, Salehi N, Karim S. Refining Telemedicine: A Plea From Healthcare Workers During a Pandemic. Cureus. 2021 Apr 24;13(4):e14664. doi: 10.7759/cureus.14664. PMID: 34055515; PMCID: PMC8148618.

Snowswell et al., (2024). Quantifying the Societal Benefits From Telehealth: Productivity and Reduced Travel. Value in Health Regional Issues, 28 : 61-66

Sudarmadji, S. (2023). Penerapan Model Penerimaan Teknologi pada Intensi Penggunaan E-health: Kerangka Konseptual. Labs: Jurnal Bisnis Dan Manajemen, 28(2), 46-55.

Sugiyono. (2019). Metodologi Penelitian Kuantitatif dan Kualitatif Dan R&D. Bandung: ALFABETA

Surya, N. T., & Kur'aini, S. N. (2022). Bisnis Kesehatan Berbasis Digital: Perceived Usefulness Terhadap Intensi Penggunaan Aplikasi Digital Telemedicine.Jurnal Ilmiah Manusia Dan Kesehatan, 5(2), 272-278.

Tarifu et al., (2024). Telemedicine Consultation : Is It Effective ?. Jurnal Ilmu Komunikasi UHO :Jurnal Penelitian Kajian Ilmu Sosial dan Informasi. 8(2) : 180-187.