Syntax Literate: Jurnal Ilmiah Indonesia p–ISSN:
2541-0849 e-ISSN: 2548-1398
Vol. 10, No.
11, November 2024
IMPLEMENTATION OF MANAGEMENT INFORMATION SYSTEM 5.0 AND
ITS IMPACT ON EMPLOYEE PERFORMANCE IN PUBLIC SERVICES
Syarif Umar1, Tehubijuluw Zacharias 2, Henry Selanno3
Universitas Pattimura, Ambon, Indonesia1,2,3
Email: [email protected]1, [email protected]2, [email protected]3
Abstract
This study aims to analyze
the implementation of management information system
5.0 and its influence on employee performance in public services at the Communication and Informatics Office of West Seram Regency.
This study uses a descriptive-quantitative approach with
a causal correlation type.
The population used in this study were
all employees of the Communication and
Informatics Office of West Seram Regency totaling 39 people. Determination of
the number of saturated samples. Data were analyzed using multiple linear
regression. The results of the study concluded that (1) System Quality does not
have a significant effect on public service performance (2) Information quality
does not have a significant effect on service performance (3) Service quality has a significant effect on public service
performance; (4) System Quality, information
quality and service quality have a significant effect simultaneously on public service
performance
Keywords: Management Information
System, Public Service, Performance
Introduction
The performance of local government employees plays a very
crucial role in determining the quality of public services and the success of
implementing development programs in the region. Employees who perform well are
able to provide fast, accurate, and satisfactory services to the community,
which in turn increases public trust in the local government. High performance
also means that employees are able to manage resources efficiently and
effectively, so that development programs can be carried out according to plan
with optimal results. In addition, good performance from local government
employees also supports the achievement of predetermined development targets,
both in the short and long term.
The phenomenon of public service performance in relation to
the management information system (MIS) shows how the application of
information technology can improve the efficiency, transparency, and quality of
services provided by government agencies to the community. The use of MIS
allows local governments to manage data more effectively, monitor employee
performance, and simplify service procedures. For example, with the existence
of MIS, the process of processing administrative documents that previously took
a long time can be accelerated through an online system. In addition, MIS also
facilitates public access to faster and more accurate public information,
increases transparency and reduces the potential for corruption and complicated
bureaucracy.
On the other hand, the implementation of
MIS also faces challenges that must be overcome to achieve optimal public
service performance. These challenges include the readiness of technological
infrastructure, employee skills in operating new systems, and resistance to
change. Without adequate support, MIS can become a burden rather than a
solution, causing operational disruptions or public dissatisfaction. Therefore,
it is important for local governments to not only focus on technology
procurement, but also on human resource training and development,
infrastructure improvements, and changes in work culture towards a more open
and technology-based system. Thus, MIS can function as an effective tool to
improve public service performance in a sustainable manner.
To carry out the duties as mandated by
Article 52 of the West Seram Regent Regulation Number 24 of 2021, the West
Seram Regency Communication and Informatics Service has the following
functions: Formulating policies in the Field of Communication and Informatics,
Cryptography, and Statistics; Implementing policies in the Field of
Communication and Informatics, Cryptography, and Statistics; Implementing
evaluations and reporting in the Field of Communication and Informatics,
Cryptography, and Statistics; Implementation of administration in the field of
Communication and Informatics, Cryptography, and Statistics; Implementation of
other functions assigned by the Regent.
Information system management and data
management are important issues in the scope of government. With the
development of technology accompanied by recommendations from the central
government and demands from the community who expect fast public services,
local governments are expected to be able to provide the best service through
information technology so as to achieve a high public satisfaction index
Management Information Systems (MIS)
play an important role in improving public service performance by providing
efficient tools for data management and monitoring
In addition, SIM increases transparency
and accountability in the provision of public services. This system allows the
public to access information online about service procedures, requirements,
costs, and completion times. Thus, SIM helps reduce corrupt practices and
increase public trust in the government. The public can monitor the service
process directly, file complaints, and provide input through the platform
provided. This transparency ensures that local governments are accountable for
every action and decision taken, and provides a clear mechanism to follow up on
complaints and suggestions from the public
MIS also supports innovation in public
services by opening up opportunities for the development of technology-based
services
This study aims to analyze the
implementation of
management information system 5.0 and
its influence on employee performance in public services at the
Communication and Informatics
Office of West Seram Regency.
Research
Methods
This
study uses a descriptive-quantitative approach with a causal correlation type,
meaning that the relationship between the independent variable and the
dependent variable is a causal relationship. The research was conducted at the
Communication and Informatics Service of West Seram Regency. This research was
conducted for 2 (two) months, namely June to August 2024.
The
population used in this study were all employees of the Communication and
Informatics Service of West Seram Regency totaling 39 people. Determination of
the number of saturated samples. The measurement scale used is the Likert Scale
as a tool to measure the attitudes, opinions, and perceptions of a person or
group of people about social phenomena (Sugiyono,
2012). The researcher provided five alternative answers to respondents using a
scale of 1 to 5 for the purposes of quantitative analysis of the study, with
alternative answers Strongly Agree (SS) score 3, Agree (S) score 4, Undecided
(R) score 3, Disagree (TS) score 2 and Strongly Disagree (STS) score 1.
The data analysis technique in this
study uses descriptive analysis and multiple linear regression analysis with
the following equation:
Y = b0 + b1X1 + b2X2 + b3X3 + e
Where:
Y = Public Service Performance
X1 = System Quality Dimension
X2 = Information Quality Dimension
X3 = Service Quality Dimension
bo, b1,b2,b3
= Regression coefficient
e = Error term
Results
and Discussion
Result
The influence of
independent variables of system quality, information quality, service quality,
on the dependent variable, namely public service performance at the SBB Regency
Infocom Service (Y) is known through multiple linear regression calculations.
Based on the results of data processing using the SPSS 23.00 program, the
following table is obtained:
Table 1. Results of Multiple
Linear Regression Analysis
|
Variable |
Coeff.Reg |
t.count |
t table df=35 |
Probability |
r2 Partial |
|
System Quality Dimension (X1) |
0,044 |
1,194 |
1,684 |
0,240 |
0,038 |
|
Information Quality
Dimension (X2)
|
0,007 |
0,306 |
1,684 |
0,761 |
0,010 |
|
Service Quality
Dimension (X3) |
0,804 |
21,110 |
1,684 |
0,000 |
0,668 |
|
Constanta : 0,210 |
|
F. Ratio |
: 320,814 |
||
|
R square : 0,965 |
|
Prob. |
: 0,000 |
||
|
Multiple R :
0,982 |
|
n |
: 38 |
||
Based on the table above, a mathematical
equation model can be compiled as follows:
Y = b0 + b1X1 + b2X2
+ b3X3 + e
Y = 0,210 + 0,044 X1 + 0,007 X2 +
0,804 X3 + 0,887
Where:
Y = Public Service Performance
X1 = System Quality Dimension
X2 = Information Quality Dimension
X3 = Service Quality Dimension
bo, b1,b2,b3
= Regression coefficient
e = Error term
The explanation of the mathematical model above
is:
1. The b0 value shows the magnitude
of the public
service performance forecast at the
SBB Regency Infocom Service of
0.210 which is not influenced by the
variables of system quality, information quality, service quality.
2. The b1 value shows the system
quality variable (X1) is positive, this
means that if the system
quality in SIM 5.0 increases,
it will result
in an increase in public service performance at the SBB Regency Infocom Service. Furthermore, the magnitude of the
regression coefficient of 0.044 means that every increase
in one unit of the system quality
variable will result in an increase
of 0.044 units of public service
performance at the SBB Regency Infocom Service, if other variables
are constant.
3. The b2 value shows the information
quality variable (X2) is positive, this
means that if the information
quality increases, it will result
in an increase in public service performance at the SBB Regency Infocom Service. Furthermore, the magnitude of the
regression coefficient of 0.007 means that every increase
in one unit of the independence variable will result
in an increase of 0.007 units of public service
performance at the SBB Regency Infocom Service, if other variables
are constant.
4. The b3 value indicates that the service quality
variable (X3) is positive, this means that if
there is an increase in service quality, it will result
in an increase in public service performance at the SBB Regency Infocom Service. Furthermore, the magnitude of the
regression coefficient of 0.804 means that every increase
in one unit of the service quality
variable will result in an increase
of 0.804 units of public service
performance at the SBB Regency Infocom Service, if other variables
are constant.
The first hypothesis states
that the variables of system quality, information quality, and service quality
have a significant effect on the dependent variable, namely the performance of
public services at the SBB Regency Infocom Service. Testing is carried out by
confirming the calculated t value with the t table value at degrees of freedom
(df = 35).
1. The calculated t value for the
system quality variable is 1.194 <the t table value
(df = 35) of 1.684, so it is
concluded that Ho is accepted, Ha is rejected, which
means that system quality does not have a partial effect on public service
performance at the SBB Regency Infocom Service.
(Hypothesis 1 is rejected)
2. The calculated t value for the
information quality variable is 0.306 <the t table value
(df = 35) of 1.684, so it is
concluded that Ho is accepted, Ha is rejected, which
means that information quality does not have a partial effect on public service
performance at the SBB Regency Infocom Service.
(Hypothesis 2 is rejected)
3. The calculated t value for the
service quality variable is 21.110 > the t table value
(df = 35) of 1.684, so it is
concluded that Ho is accepted, Ha is rejected, which
means that service quality has a partial effect on public service
performance at the SBB Regency Infocom Service.
(Hypothesis 3 is accepted)
The fourth hypothesis states that the
variables of system quality, information quality, and service quality have a
significant effect on the dependent variable, namely public service performance
at the SBB Regency Infocom Service. Testing is carried out by confirming the
calculated F value with the F table value in df (3)
(35). The table above shows the calculated F value of 320.814> F table in df (3) (35) of 8.62; so it is
concluded that Ho is rejected and Ha is accepted, which means that the
variables of system quality (X1), information quality (X2) and service quality
(X3) have a significant effect on the related variable, namely public service
performance at the SBB Regency Infocom Service (Y) simultaneously. The
magnitude of the influence of these three variables is 0.982 or 98.2% of the
public service performance variable at the SBB Regency Infocom Service is
influenced by system quality (X1), information quality (X2) and service quality
(X3) and the remaining 1.8% (100% -98.2%) is influenced by other variables not
included in the research model.
Table 1 shows the results of multiple linear
regression analysis, where it can be seen that the largest regression
coefficient value is the service quality variable, as well as the calculated t
value and partial r2 value, which indicate that the largest influence comes
from the service quality variable with a large influence of 66.8%, because it
has the largest correlation coefficient value among the other two variables.
The regression coefficient shows the magnitude of the influence of each
independent variable (X1, X2, X3) on the dependent variable (Y) if the
magnitude of the other independent variables in the model remains constant.
Discussion
The results of the analysis
of the system quality variable indicate that there is no significant influence
on the performance of public services at the SBB Regency Infocom Service. This
is indicated by the results of the statistical test which concludes that the
hypothesis stating that there is an influence of system quality on public
service performance cannot be accepted. Thus, system quality does not partially
affect public service performance.
The quality of the SIM 5.0
system at the SBB Regency Infocom Service does not partially affect public
service performance, because the system has not been able to provide a
significant impact on the effectiveness and efficiency of services. Although
this system is designed to support better information management and public
services, its implementation has not been optimal. Several technical factors
such as data integration, access speed, and system stability may still require
improvement in order to support the service process optimally.
In addition, the success of
an information system depends not only on its technical quality, but also on
the ability of users to utilize the system. In the case of the SBB Regency
Infocom Service, the quality of the SIM 5.0 system may not have been accompanied
by adequate training and understanding for staff. Limitations in skills in
using this system can hinder the potential of the system to contribute to
public service performance. Without the support of skilled human resources,
even the best system quality will not have a significant impact.
Another aspect that needs
to be considered is the relationship between system quality and existing
service needs. The SIM 5.0 system may not be fully aligned with the specific
needs of the SBB Regency Infocom Service. Each agency has different service characteristics,
and if the system used cannot accommodate these needs, then a positive impact
on public service performance is difficult to realize. A system that is not
flexible or less in accordance with operational needs can limit the
effectiveness of its implementation.
On the other hand, external
factors such as technology infrastructure and internet accessibility also
affect the effectiveness of the use of the SIM 5.0 system. If the technology
infrastructure in SBB Regency is inadequate, even good system quality will not
run optimally. Slow connections, servers that are often down, or unstable
networks can reduce the system's ability to support faster and more efficient
public services. Therefore, system quality cannot stand alone as a determinant
of service performance without adequate infrastructure support.
Public service performance
is not only determined by the quality of the information system, but also by
other factors such as management, policies, and operational procedures. The SIM
5.0 system is only one component of the overall service system. If other
components do not support it, the influence of the system on service
performance is limited. Thus, although the quality of the SIM 5.0 system does
not have a partial effect on public service performance, this is more due to
various other supporting factors that also play an important role in improving
overall service quality. Furthermore, the same results were found in the
information quality variable. Based on statistical tests, information quality
does not have a significant impact on public service performance in the agency.
The hypothesis stating that there is an influence of information quality on
public service performance is also rejected, so it is concluded that the
information presented does not have a direct impact on increasing or decreasing
service performance. The quality of information produced by SIM 5.0 at the SBB
Regency Infocom Service does not affect public service performance partially
because the information may not be fully relevant or on target in supporting
the service process. Although SIM 5.0 is designed to produce data and reports
that can be used in decision making, if the information produced does not meet
operational needs or is inaccurate, then its impact on improving service
performance will be minimal. Information that is less relevant may not be able
to provide added value in the daily service process.
In addition, good quality
information also requires effective utilization by users. In the case of SIM
5.0, even though the information produced is quite complete, if the staff who
use the information do not have adequate understanding or are not trained to
analyze and interpret the data correctly, then the information will not have a
significant impact on improving performance. The human resource factor is one
of the main obstacles in utilizing quality information to support public
services.
A quality information
system must be able to provide accurate, up-to-date, and easily accessible
data. However, if SIM 5.0 is unable to provide fast access or experiences
technical problems such as delays in data updates, then the information
presented becomes less useful for improving service performance. When the
information produced cannot be accessed quickly or is not available when
needed, this hinders the decision-making process and the implementation of more
effective services.
The quality of information
from SIM 5.0 may also not affect public service performance if the information
is not well integrated into the existing operational system. If the information
generated by the system is not synchronized with the workflow and needs in the
field, then the information will not have a direct impact on improving service
quality. Poor integration between information and operational processes can
cause information to only function as a complement without making a real
contribution to service performance.
Although the quality of SIM
5.0 information is good, its impact on public service performance is also
influenced by various external factors such as organizational policies,
management, and operational procedures. Service performance depends not only on
the information generated, but also on how the information is used and how
policies are set to follow up on existing information. Therefore, although the
quality of information generated by SIM 5.0 is considered adequate, without the
support of good policies and governance, the quality of the information will
not be able to significantly improve service performance.
Unlike the two previous
variables, service quality has a significant influence on public service
performance. Statistical tests show that service quality partially plays an
important role in improving service performance at the SBB Regency Infocom
Service. Thus, the hypothesis stating that there is an influence of service
quality received, confirms that the quality of service provided contributes
positively to achieving better performance. The quality of service provided by
SIM 5.0 at the SBB Regency Infocom Service has been proven to partially affect
public service performance because this system is able to provide easy access
and efficiency in information management. When SIM 5.0 services can be accessed
quickly, stably, and responsively, this facilitates the public service process,
both from the internal side of employees and the community being served. Good
service quality allows employees to carry out their duties more efficiently, so
that overall public service performance improves.
In addition, quality SIM
5.0 services facilitate a more transparent and accurate flow of information.
With a system that supports real-time and accurate data presentation, employees
can make decisions faster and more precisely, which in turn accelerates the
service process to the public. This quality service contributes to accelerating
the response to public demand, which ultimately increases public satisfaction
with public services at the SBB Regency Infocom Service.
The quality of SIM 5.0
services also affects service performance by increasing the effectiveness of
communication between various work units within the service. A reliable system
helps coordination between employees and between sections to be smoother, thereby
reducing communication errors or information discrepancies. In the context of
public services, this good coordination is very important to ensure that each
process runs according to the established service standards, so as to improve
the overall performance of the agency.
Another factor that
supports the influence of SIM 5.0 service quality on public service performance
is ease of access for the public. When the system allows the public to get
services online or through an easy-to-use digital system, the administrative burden
can be reduced and queues at the office can be minimized. This user-friendly
service quality creates a more positive service experience for the public,
which ultimately improves the image of the service's performance.
The quality of SIM 5.0
services has a significant impact because it speeds up the administration
process and minimizes human error in data processing. With an automated and
integrated system, the potential for errors in data recording or information
processing can be reduced, thereby increasing the accuracy and reliability of
public services. Therefore, good SIM 5.0 service quality directly contributes
to improving service performance, making the process more efficient, effective,
and reliable for all stakeholders.
The results of this study
are in line with research
The use of Management
Information Systems has a positive contribution to Employee Performance because
MIS can assist in decision making, Accuracy and speed in data processing, and
ease of access to relevant data and information, organizations can benefit in
terms of improving employee performance and operational success
Local governments using
management information systems can significantly influence organizations and
economic growth. Local governments are more effective and efficient in
providing public services, can increase citizen satisfaction and manage local
resources well. The existence of a management information system can encourage
economic growth, create investment opportunities, improve infrastructure, and
reduce poverty. In addition, the role of local governments in building local
communities and supporting sustainability is also very important for regional
progress
The important role of the
management information system is as a supporter of the planning, control and decision-making
process. In order for the management information system to function properly,
the existence of MIS requires personnel who can use the computer system
properly. An information system is a procedure in an organization that helps to
find the processing of daily transaction activities, which has the nature of
supporting management activities and strategic activities of certain
organizations and external parties with the necessary reports
The personnel information
system is a systematic procedure for collecting, storing, maintaining,
retrieving, validating data needed by an organization to improve decisions.
This means that the personnel information system has the ability to obtain the
information needed or the choices of many people that are more related to new
planning activities
The Management Information
System has a significant role and benefits between data processing facilities
and employees as users, where the relationship between one unit and another
will be integrated in the process of data collection, data processing, data
storage, data feedback, and data distribution to internal and external
organizations. The process of improving employee performance in an organization
can be seen from the facilities that support employees in processing data in
the form of information in order to achieve organizational goals. Where the
information system will be greatly needed as a means for the organization to
convey decisions that have been taken from the processed data. In addition to
employees, organizations must also realize that information is a basic need and
is an important resource that must be managed properly. Thus, with the
existence of technology and information systems, it will be easier to obtain
information and accelerate organizations in disseminating information to avoid
unexpected errors due to delays in information
Conclusion
Based on the research results, system quality and information quality do not have a significant effect on public service performance at the West Seram Regency Infocom Service, while service quality shows a significant effect. However, simultaneously, system quality, information quality, and service quality together have a significant effect on public service performance at the service.
The
practical implication of this conclusion is that the West Seram Regency Infocom
Service needs to prioritize improving service quality as a factor that has a
significant impact on public service performance. Although system quality and
information quality individually do not have a significant effect, efforts to
improve the three aspects (system, information, and service) simultaneously are
still important because they simultaneously affect service performance. The
service should focus on improving service quality while maintaining good system
and information management to ensure more effective and efficient public
services.
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Copyright holder: Syarif Umar, Tehubijuluw Zacharias, Henry Selanno (2024) |
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First publication right: Syntax Literate: Jurnal Ilmiah Indonesia |
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