Pengaruh Pre-Arrival Experience dalam Menentukan Pengambilan Keputusan untuk Melakukan Medical Tourism: A Scoping Review
Keywords:
Medical Tourism, Pre- Arrival Experience, Pengambilan Keputusan
Abstract
Medical tourism adalah sektor yang terus berkembang berkat meningkatnya permintaan akan layanan kesehatan berkualitas dengan biaya terjangkau. Kemajuan teknologi dan informasi memungkinkan individu untuk mencari perawatan medis di seluruh dunia. Penelitian ini bertujuan untuk mengidentifikasi pengaruh faktor pre-arrival experience dalam pengambilan keputusan untuk melakukan perjalanan medical tourism. Tinjauan literatur ini melibatkan 13 artikel yang dipublikasikan antara 2013 dan 2023. Hasil penelitian menunjukkan bahwa pre-arrival experience diperoleh melalui informasi dari internet, pengalaman masa lalu, komunikasi mulut ke mulut, dan citra lokasi yang sudah ada sebelumnya. Faktor ini memengaruhi pengambilan keputusan wisatawan dalam melakukan perjalanan medical tourism, dengan pemberian pelayanan yang memberikan current experience yang pada gilirannya memengaruhi post experience wisatawan. Selain pre-arrival experience, faktor lain seperti kualitas pelayanan, kredibilitas penyedia layanan, fasilitas, biaya, serta kemudahan transfer dan akomodasi juga memengaruhi pengambilan keputusan dalam melakukan perjalanan medical tourism.
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References
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Ban, H. J., & Kim, H. S. (2020). Applying the modified health belief model (Hbm) to korean medical tourism. International Journal of Environmental Research and Public Health, 17(10). https://doi.org/10.3390/ijerph17103646
Campbell, C. A., Restrepo, C., Navas, G., Vergara, I., & Peluffo, L. (2019). Plastic Surgery Medical Tourism in Colombia: A Review of 658 International Patients and 1,796 Cosmetic Surgery Procedures. Plastic and Reconstructive Surgery - Global Open, 7(5), E2233. https://doi.org/10.1097/GOX.0000000000002233
Cham, T. H., Lim, Y. M., Sia, B. C., Cheah, J. H., & Ting, H. (2021). Medical Tourism Destination Image and its Relationship with the Intention to Revisit: A Study of Chinese Medical Tourists in Malaysia. Journal of China Tourism Research, 17(2), 163–191. https://doi.org/10.1080/19388160.2020.1734514
Connell, J. (2013). Contemporary medical tourism: Conceptualisation, culture and commodification. Tourism Management, 34, 1–13. https://doi.org/10.1016/j.tourman.2012.05.009
Crouch, G., & Louviere, J. (2001). A review of choice modelling research in tourism, hospitality, and leisure. Consum Psychol Tourism Hospitality Leis, 2, 67–86.
Dalen, J. E., & Alpert, J. S. (2019). Medical Tourists: Incoming and Outgoing. American Journal of Medicine, 132(1), 9–10. https://doi.org/10.1016/j.amjmed.2018.06.022
Damayanti, T., Dida, S., Hidayat, D. R., & Cho, S. K. (2021). Malaysian medical tourism communication in shaping Indonesian public opinion. Jurnal Kajian Komunikasi, 9(2), 138. https://doi.org/10.24198/jkk.v9i2.35852
de la Hoz-Correa, A., & Muñoz-Leiva, F. (2019). The role of information sources and image on the intention to visit a medical tourism destination: a cross-cultural analysis. Journal of Travel and Tourism Marketing, 36(2), 204–219. https://doi.org/10.1080/10548408.2018.1507865
Eissler, L. A., & Casken, J. (2013). Seeking health care through international medical tourism. Journal of Nursing Scholarship, 45(2), 177–184. https://doi.org/10.1111/jnu.12014
Gaines, J., & Lee, C. V. (2018). Medical tourism. In Travel Medicine (Fourth Edition). Elsevier Inc. https://doi.org/10.1016/B978-0-323-54696-6.00039-2
Guiry, M., Scott, J. J., & Vequist iv, D. G. (2013). Experienced and potential medical tourists’ service quality expectations. International Journal of Health Care Quality Assurance, 26(5), 433–446. https://doi.org/10.1108/IJHCQA-05-2011-0034
Healthy Travel Media. (2021). Patients Beyond Borders. https://www.patientsbeyondborders.com/media
HIMSS. (2023). Meical Tourism Indonesia. [Internet]. Diakses pada 26 September 2023. Diakses melalui https://www.himss.org/partner-medical-tourism-indonesia
Hwang, S., Lee, D., & Kang, C.-Y. (2018). Medical tourism: focusing on patients’ prior, current, and post experience. International Journal of Quality Innovation, 4(1). https://doi.org/10.1186/s40887-018-0024-2
Jankowski, M., Zgliczyński, W. S., Kobuszewski, B., Sytnik-Czetwertyński, J., Skowron, A., & Pinkas, J. (2020). Medical tourism in Poland: the perspective and experience of the physicians. Wiedza Medyczna, 2(1), 26–29. https://doi.org/10.36553/wm.25
Johnston, R., Crooks, V., Snyder, J., & Kingsbury, P. (2010). What is known about the effect of medical tourism in destination and departure countries? A scooping review. Int J Equity Health, 9(24), 1–13.
Kadioglu CT, Cavmak D, Haque A. (2021). Determining consumers’ choice criteria for hospital services: A study among public, private and institutional hospitals. Turk J Physiother Rehabil.10718–30.
Khan, M. J., Chelliah, S., & Haron, M. S. (2016). International patients’ travel decision making process- A con-ceptual framework. Iranian Journal of Public Health, 45(2), 134–145.
Kim, S., Arcodia, C., & Kim, I. (2019). Critical success factors of medical tourism: The case of south korea. International Journal of Environmental Research and Public Health, 16(24). https://doi.org/10.3390/ijerph16244964
Mak, S., & Thomas, A. (2022). Steps for Conducting a Scoping Review. Journal of Graduate Medical Education, 14(5), 565–567. https://doi.org/10.4300/JGME-D-22-00621.1
Medhekar, A., & Wong, H. Y. (2020). Medical travellers’ perspective on factors affecting medical tourism to India. Asia Pacific Journal of Tourism Research, 25(12), 1295–1310. https://doi.org/10.1080/10941665.2020.1837893
Medical Tourism Magazine. (2023). Indonesia's Failing Healthcare Industry and How Medical Tourism Can Help. [Internet]. Diakses 26 September 2023. Diakses melalui https://www.magazine.medicaltourism.com/article/indonesias-failing-healthcare-industry-and-how-medical-tourism-can-help
Mikulić, J., Krešić, D., & Šerić, M. (2021). The Factor Structure of Medical Tourist Satisfaction: Exploring Key Drivers of Choice, Delight, and Frustration. Journal of Hospitality and Tourism Research, 45(8), 1489–1512. https://doi.org/10.1177/1096348020987273
Park, J. K., Ahn, J., & Yoo, W. S. (2017). The Effects of Price and Health Consciousness and Satisfaction on the Medical Tourism Experience. Journal of Healthcare Management, 62(6), 405–417. https://doi.org/10.1097/JHM-D-16-00016
Rondriguez, Martin, S., Collado, & Salmones. (2009). A framework tourist expectations. International Journal of Culture Tourism and Hospitality Research, 3(2), 139–147.
Saphiro Library. (2023). FAQ: How old should or can a source be for my research? https://libanswers.snhu.edu/faq/215024
Singh, S. (2019). Medical Tourism in India. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3405227
Snyder, J., Crooks, V. A., Johnston, R., & Dharamsi, S. (2013). “Do your homework.and then hope for the bestâ€: The challenges that medical tourism poses to Canadian family physicians’ support of patients’ informed decision-making. BMC Medical Ethics, 14(1), 1–10. https://doi.org/10.1186/1472-6939-14-37
Taheri, B., Chalmers, D., Wilson, J., & Arshed, N. (2021). Would you really recommend it? Antecedents of word-of-mouth in medical tourism. Tourism Management, 83(August 2020), 104209. https://doi.org/10.1016/j.tourman.2020.104209
Thomas, A., Lubarsky, S., Durning, S. J., & Young, M. E. (2017). Knowledge syntheses in medical education: Demystifying scoping reviews. Academic Medicine, 92(2), 161–166. https://doi.org/10.1097/ACM.0000000000001452
Tricco, A. C., Lillie, E., Zarin, W., O’Brien, K. K., Colquhoun, H., Levac, D., Moher, D., Peters, M. D. J., Horsley, T., Weeks, L., Hempel, S., Akl, E. A., Chang, C., McGowan, J., Stewart, L., Hartling, L., Aldcroft, A., Wilson, M. G., Garritty, C., … Straus, S. E. (2018). PRISMA extension for scoping reviews (PRISMA-ScR): Checklist and explanation. Annals of Internal Medicine, 169(7), 467–473. https://doi.org/10.7326/M18-0850
USAID. (2008). Comprehensive development plan: Jermuk as a destination spa & winter tourism center. Volume 1 — Core Strategy. Retrieved from http://www.caps.am/UserFiles/File/Jermuk%20LDF%20Vol1%20Core%20Strategy%20-%20Final.pdf
Verra, S. E., Kroeze, R., & Ruggeri, K. (2016). Facilitating safe and successful cross-border healthcare in the European Union. Health Policy, 120(6), 718–727. https://doi.org/10.1016/j.healthpol.2016.04.014
Xu, T., Wang, W., & Du, J. (2020). An Integrative Review of Patients’ Experience in the Medical Tourism. Inquiry (United States), 57. https://doi.org/10.1177/0046958020926762
Balogun, B. A. (2020). Preliminary look at the motivators and decision-making process of medical tourists from Nigeria to India. Journal of Tourism Analysis, 27(1), 41–61. https://doi.org/10.1108/JTA-09-2018-0021
Ban, H. J., & Kim, H. S. (2020). Applying the modified health belief model (Hbm) to korean medical tourism. International Journal of Environmental Research and Public Health, 17(10). https://doi.org/10.3390/ijerph17103646
Campbell, C. A., Restrepo, C., Navas, G., Vergara, I., & Peluffo, L. (2019). Plastic Surgery Medical Tourism in Colombia: A Review of 658 International Patients and 1,796 Cosmetic Surgery Procedures. Plastic and Reconstructive Surgery - Global Open, 7(5), E2233. https://doi.org/10.1097/GOX.0000000000002233
Cham, T. H., Lim, Y. M., Sia, B. C., Cheah, J. H., & Ting, H. (2021). Medical Tourism Destination Image and its Relationship with the Intention to Revisit: A Study of Chinese Medical Tourists in Malaysia. Journal of China Tourism Research, 17(2), 163–191. https://doi.org/10.1080/19388160.2020.1734514
Connell, J. (2013). Contemporary medical tourism: Conceptualisation, culture and commodification. Tourism Management, 34, 1–13. https://doi.org/10.1016/j.tourman.2012.05.009
Crouch, G., & Louviere, J. (2001). A review of choice modelling research in tourism, hospitality, and leisure. Consum Psychol Tourism Hospitality Leis, 2, 67–86.
Dalen, J. E., & Alpert, J. S. (2019). Medical Tourists: Incoming and Outgoing. American Journal of Medicine, 132(1), 9–10. https://doi.org/10.1016/j.amjmed.2018.06.022
Damayanti, T., Dida, S., Hidayat, D. R., & Cho, S. K. (2021). Malaysian medical tourism communication in shaping Indonesian public opinion. Jurnal Kajian Komunikasi, 9(2), 138. https://doi.org/10.24198/jkk.v9i2.35852
de la Hoz-Correa, A., & Muñoz-Leiva, F. (2019). The role of information sources and image on the intention to visit a medical tourism destination: a cross-cultural analysis. Journal of Travel and Tourism Marketing, 36(2), 204–219. https://doi.org/10.1080/10548408.2018.1507865
Eissler, L. A., & Casken, J. (2013). Seeking health care through international medical tourism. Journal of Nursing Scholarship, 45(2), 177–184. https://doi.org/10.1111/jnu.12014
Gaines, J., & Lee, C. V. (2018). Medical tourism. In Travel Medicine (Fourth Edition). Elsevier Inc. https://doi.org/10.1016/B978-0-323-54696-6.00039-2
Guiry, M., Scott, J. J., & Vequist iv, D. G. (2013). Experienced and potential medical tourists’ service quality expectations. International Journal of Health Care Quality Assurance, 26(5), 433–446. https://doi.org/10.1108/IJHCQA-05-2011-0034
Healthy Travel Media. (2021). Patients Beyond Borders. https://www.patientsbeyondborders.com/media
HIMSS. (2023). Meical Tourism Indonesia. [Internet]. Diakses pada 26 September 2023. Diakses melalui https://www.himss.org/partner-medical-tourism-indonesia
Hwang, S., Lee, D., & Kang, C.-Y. (2018). Medical tourism: focusing on patients’ prior, current, and post experience. International Journal of Quality Innovation, 4(1). https://doi.org/10.1186/s40887-018-0024-2
Jankowski, M., Zgliczyński, W. S., Kobuszewski, B., Sytnik-Czetwertyński, J., Skowron, A., & Pinkas, J. (2020). Medical tourism in Poland: the perspective and experience of the physicians. Wiedza Medyczna, 2(1), 26–29. https://doi.org/10.36553/wm.25
Johnston, R., Crooks, V., Snyder, J., & Kingsbury, P. (2010). What is known about the effect of medical tourism in destination and departure countries? A scooping review. Int J Equity Health, 9(24), 1–13.
Kadioglu CT, Cavmak D, Haque A. (2021). Determining consumers’ choice criteria for hospital services: A study among public, private and institutional hospitals. Turk J Physiother Rehabil.10718–30.
Khan, M. J., Chelliah, S., & Haron, M. S. (2016). International patients’ travel decision making process- A con-ceptual framework. Iranian Journal of Public Health, 45(2), 134–145.
Kim, S., Arcodia, C., & Kim, I. (2019). Critical success factors of medical tourism: The case of south korea. International Journal of Environmental Research and Public Health, 16(24). https://doi.org/10.3390/ijerph16244964
Mak, S., & Thomas, A. (2022). Steps for Conducting a Scoping Review. Journal of Graduate Medical Education, 14(5), 565–567. https://doi.org/10.4300/JGME-D-22-00621.1
Medhekar, A., & Wong, H. Y. (2020). Medical travellers’ perspective on factors affecting medical tourism to India. Asia Pacific Journal of Tourism Research, 25(12), 1295–1310. https://doi.org/10.1080/10941665.2020.1837893
Medical Tourism Magazine. (2023). Indonesia's Failing Healthcare Industry and How Medical Tourism Can Help. [Internet]. Diakses 26 September 2023. Diakses melalui https://www.magazine.medicaltourism.com/article/indonesias-failing-healthcare-industry-and-how-medical-tourism-can-help
Mikulić, J., Krešić, D., & Šerić, M. (2021). The Factor Structure of Medical Tourist Satisfaction: Exploring Key Drivers of Choice, Delight, and Frustration. Journal of Hospitality and Tourism Research, 45(8), 1489–1512. https://doi.org/10.1177/1096348020987273
Park, J. K., Ahn, J., & Yoo, W. S. (2017). The Effects of Price and Health Consciousness and Satisfaction on the Medical Tourism Experience. Journal of Healthcare Management, 62(6), 405–417. https://doi.org/10.1097/JHM-D-16-00016
Rondriguez, Martin, S., Collado, & Salmones. (2009). A framework tourist expectations. International Journal of Culture Tourism and Hospitality Research, 3(2), 139–147.
Saphiro Library. (2023). FAQ: How old should or can a source be for my research? https://libanswers.snhu.edu/faq/215024
Singh, S. (2019). Medical Tourism in India. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3405227
Snyder, J., Crooks, V. A., Johnston, R., & Dharamsi, S. (2013). “Do your homework.and then hope for the bestâ€: The challenges that medical tourism poses to Canadian family physicians’ support of patients’ informed decision-making. BMC Medical Ethics, 14(1), 1–10. https://doi.org/10.1186/1472-6939-14-37
Taheri, B., Chalmers, D., Wilson, J., & Arshed, N. (2021). Would you really recommend it? Antecedents of word-of-mouth in medical tourism. Tourism Management, 83(August 2020), 104209. https://doi.org/10.1016/j.tourman.2020.104209
Thomas, A., Lubarsky, S., Durning, S. J., & Young, M. E. (2017). Knowledge syntheses in medical education: Demystifying scoping reviews. Academic Medicine, 92(2), 161–166. https://doi.org/10.1097/ACM.0000000000001452
Tricco, A. C., Lillie, E., Zarin, W., O’Brien, K. K., Colquhoun, H., Levac, D., Moher, D., Peters, M. D. J., Horsley, T., Weeks, L., Hempel, S., Akl, E. A., Chang, C., McGowan, J., Stewart, L., Hartling, L., Aldcroft, A., Wilson, M. G., Garritty, C., … Straus, S. E. (2018). PRISMA extension for scoping reviews (PRISMA-ScR): Checklist and explanation. Annals of Internal Medicine, 169(7), 467–473. https://doi.org/10.7326/M18-0850
USAID. (2008). Comprehensive development plan: Jermuk as a destination spa & winter tourism center. Volume 1 — Core Strategy. Retrieved from http://www.caps.am/UserFiles/File/Jermuk%20LDF%20Vol1%20Core%20Strategy%20-%20Final.pdf
Verra, S. E., Kroeze, R., & Ruggeri, K. (2016). Facilitating safe and successful cross-border healthcare in the European Union. Health Policy, 120(6), 718–727. https://doi.org/10.1016/j.healthpol.2016.04.014
Xu, T., Wang, W., & Du, J. (2020). An Integrative Review of Patients’ Experience in the Medical Tourism. Inquiry (United States), 57. https://doi.org/10.1177/0046958020926762
Published
2023-11-10
Section
Original Articles
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